Service Plans

Are you looking to book a service or join one of our maintenance plans for your boiler against unexpected work over the course of the year? You can select and book one of our boiler plans today below.

Are you a landlord? We will add a Landlords Gas Safety Certificate for free when signing up to any of the maintenance contracts below.

It is essential you get your boiler serviced annually to ensure it is working as safely and efficiently as possible. These checks are vital for the safe and reliable performance of your boiler and give insight to future problems before they occur. These checks also validates any warranty as specified by the manufacturer.

Terms & Conditions
  1. Definitions

1.1 Supplier – Rockwater Property Ltd..

1.2 Customer – name as set out on the agreement document

  1. Agreement – these Terms and Conditions and the document

agreed between the parties including the identity of the parties,

date of agreement, services to be provided and first annual

subscription.

1.2 Annual Subscription – the subscription payable at the outset and

by each anniversary of the Commencement Date, subject to the

quarterly / monthly payment option.

1.3 Exposed – a system or fitting is exposed if it can be readily

accessed without need for the removal of permanent or

temporary obstruction(s) (excluding purpose-designed

inspection doors, covers and hatches).

1.4 Survey – the inspection / assessment of the System / Supply to

verify that it is in good working condition as further defined

elsewhere in this Agreement.

1.5 Property – the private domestic property owned by the Customer

at which the System or Supply is located excluding any nonpermanent

structures.

1.6 Services – the parts and labour set out at clause 5;

1.7 System – the system and/or fittings to which Services may be

provided under this Agreement as set out at clause 5.

1.8 Evidence – receipts, log books, service manuals, benchmarks

1.9 Emergency – sudden and unforeseen breakdown or damage

which immediately exposes you or others to wa risk affecting

safety or health , damage to the property or makes the property

uninhabitable.

1.10 Regular servicing – servicing of the installation in accordance

with the manufactures recommendation

1.11 Maintenance – repairs and servicing carried out by a competent

person

2 Basis of the Agreement

2.1 The Supplier agrees to supply the Services to the Customer at the

Property (subject to clause 10.5) and the Customer agrees to pay

the Annual Subscription, any deposit and any additional charges

in accordance with the terms of this Agreement.

2.2 This Agreement shall become binding on the Supplier only when

all of the following conditions are satisfied;-

2.2.1 payment of the Annual Subscription has been made, or payment

of the deposit has been made and acceptable facilities for payment

of the balance of the Annual Subscription under the quarterly /

monthly payment option have been established;

2.2.2 the survey has been conducted and the time limit for serving

notice of any existing defect at clause

2.7 has expired or the Supplier has confirmed that the System has

passed the Initial Inspection, if sooner;

2.2.3 28 days have elapsed from receipt by the Supplier of the

Agreement from order by telephone or post.

2.2.4 In the event that the Supplier or their agent is at the property and

clauses 2.2.1 and 2.2.2 are satisfied with immediate effect.

2.3 Subject to the Customer’s right of cancellation at clause 10.2, this

Agreement shall be binding on the Customer at the earliest of;

2.3.1 the Customer’s signature of this Agreement, if requested; or

2.3.2 the Customer’s receipt of this Agreement, after the Customer has

returned written payment instructions, or has set up payment

facilities or made payment by telephone to the Supplier, or has

returned a signed order form or similar document summarising

the Services and Annual Subscription.

2.4 This Agreement shall apply to the provision of the Services by the

Supplier in connection with the System to the Customer to the

exclusion of all other terms and conditions.

2.5 The Supplier may employ sub-contractors to carry out any part

of its obligations under the Agreement at its sole discretion and

it may assign its obligations under this Agreement to any other

party. This Agreement is for the sole and personal benefit of the

Customer, who may not assign any benefits or obligations under

this Agreement without the written consent of the Supplier.

2.6 The Supplier may vary the terms of this Agreement at any time by

written notice to the Customer. Any variation of these terms and

conditions shall be inapplicable unless agreed in writing by an

authorised officer of the Supplier.

2.7 The Supplier will conduct a survey of the System to verify that

it is in good working condition at the outset, usually at the date

of first attendance or first service. In the majority of cases, no

qualifications will be made to the terms of this Agreement, and

in that case the Supplier shall not be obliged to communicate any

results of the Initial Inspection to the Customer. However, on

identification of any existing faults at this stage, the Supplier may

at its discretion by immediate notice in writing to the Customer

served within 14 days of the Initial Inspection, and in any event

within 70 days of the date of the Agreement;-

2.7.1 cancel the Agreement;

2.7.2 attach a condition on continued performance of the Agreement

that the specified fault be corrected at the Customer’s cost

within 28 days or another specified timescale, provided that if

the Customer instructs the Supplier to carry out such work, it

may raise additional charges in respect of the parts and labour

concerned, and provided that the Customer shall have the option

to cancel this Agreement within 7 days of such notice;

2.7.3 exclude certain faults or facilities from the System, provided that

the Customer shall have the option to cancel this Agreement

within 7 days of such notice.

2.8 In the event of a Customer notifying a fault on or after the

Commencement Date but before the Initial Inspection has

been conducted in accordance with clause 2.7, or after the

Initial Inspection but before the time limit for serving notice of

any existing defect at clause 2.7 has expired, the Supplier will

promptly;-

2.8.1 attend the Property to conduct the Initial Inspection; or

2.8.2 notify the Customer whether the System has passed the Initial

Inspection; as applicable. Thereafter, subject to any conditions or

exclusions imposed under clauses 2.7.2 or 2.7.3, the Supplier will

provide the Services in respect of the reported fault in the usual

way.

2.9 If either party terminates or cancels the Agreement in accordance

with clause 2.7, any monies paid by the Customer up to that point

shall be refunded less a £50 administration fee.

2.10 The Supplier may conduct further surveys, inspections or

assessments at any time at its discretion by prior notice to

the Customer, and like provisions shall apply to such surveys,

inspections or assessments, save that, in the event of termination

by either party in that event, the provisions of clause 10.9 shall

apply to refunds.

  1. Customer’s Responsibilities

3.1 The Customer will provide the Supplier with such information

and material and such access to and services and facilities at the

Property as the Supplier may reasonably need to perform the

Agreement. In particular, the Supplier may require access to

the interior of the Property, any obstructions such as vehicles to

be moved and access to mains electricity, gas, water and other

services.

3.2 The Customer will pay such costs as the Supplier may incur in

the event of breach of this clause 3. In addition to this any special

access which requires provision of further equipment such as

scaffolding will incur additional costs.

3.3 If the Supplier cannot gain access to carry out any Services at an

agreed appointment, the Supplier will arrange another date and

time. If, after two attempts, the Supplier still cannot gain access, it

may levy a minimum charge of £80 and/or cancel the Agreement.

3.4 The Customer will take reasonable care of the System, will take

reasonable precautions to prevent damage to it and will comply

with any advice and instructions as to such facilities reasonably

given to the Customer by the Supplier under this Agreement.

3.5 The Customer warrants that he owns the Property at which

the Services will take place and the System and is entitled to

commission the Services without the consent of any third party

under any lease, agreement or other restriction or otherwise,

including without limitation any landlord.

3.6 The Customer warrants that the Property is a private domestic

property occupied by the customer.

3.7 Breach of the any clause in section 3 will at the discretion of the

Supplier result in termination of the agreement.

  1. Payment Provisions

4.1 The first Annual Subscription shall be agreed between the parties

before the Agreement is signed.

4.2 The Annual Subscription shall provide only for the Services

(subject as stated elsewhere). The Supplier may raise additional

charges in respect of any parts and labour not within the Annual

Subscription, which charges shall be determined by the Supplier’s

scale of charges from time to time.

4.3 The Supplier reserves the right to vary the Annual Subscription

and any additional charges at any time at its discretion, in the

former case by notice in writing to the Customer. Such variation

shall take effect in the former case on the next anniversary of the

Commencement Date, and in the latter case immediately.

4.4 The Supplier may, if necessary, invoice the Annual Subscription

in advance at or before the date of this Agreement and each

anniversary of the Commencement Date.

4.5 If the Customer chooses the quarterly or monthly payment

options, the Supplier will require the Customer to pay such

installments by an appropriate banker’s standing order, direct

debit or by a credit or charge account under continuous authority.

4.6 The Supplier may levy the deposit and any add-on charges

recorded in this Agreement on or at any time after the Agreement

date, and shall be entitled to require payment of such sums in

advance.

4.7 The Supplier may levy any additional charges immediately

following the provision of the goods and/or services concerned.

4.8 Invoices, if necessary, will be addressed to the Customer’s address

set out in this Agreement.

4.9 All sums due under the Agreement will be payable by the

Customer;-

4.9.1 within 7 days of the date of invoice, if applicable; or

4.9.2 on the date such sums fell due, if no invoice is raised.

4.10 Annual Subscriptions payable under the quarterly or monthly

payment option shall be payable as follows;-

4.10.1 Deposit – one-quarter/one-twelfth (as applicable) of first Annual

Subscription paid on date of Agreement;

4.10.2 3 or 11 (as applicable) further equal installments paid quarterly /

monthly, starting 3 or 1 month after the Commencement Date (in

each case as applicable);

4.10.3 In second and subsequent years, 4 or 12 equal installments paid

quarterly / monthly (in each case as applicable) starting on the

anniversary of the Commencement Date and then continuing the

existing payment pattern.

4.10.4 In the event that two or more payments of the agreed

subscription go unpaid the Supplier will levy an administration

charge of £20 payable by the Customer along with any arrears due

under the agreement prior to the services being reinstated.

4.10.5 The Supplier reserves the right to employ the services of an agent

to collect monies due under the terms of this agreement.

4.11 Time for payment shall be of the essence and payment shall be

made without set-off or other deduction.

4.12 The Annual Subscription and any additional charges are inclusive

of any VAT.

4.13 If the Customer fails to make any payment within the time

specified in this Agreement the Supplier may take any or all of the

following steps;-

4.13.1 cancel the Agreement with immediate effect;

4.13.2 suspend the provision of further Services and of any additional

goods and/or services;

4.13.3 charge the Customer interest (both before and after any

judgment) on the amount unpaid at the rate of 8% per annum

above the Lloyds TSB Bank plc base lending rate from time to

time until payment in full is made, accruing on a weekly basis;

4.13.4 appropriate any payment made by the Customer and set-off any

monies due to the Customer, whether under this Agreement or

any other contract or otherwise (including any VAT applicable),

to or against the unpaid invoice or invoices;

4.13.5 immediately invoice the balance of the Annual Subscription if

the quarterly payment option has been chosen, and cancel the

quarterly payment option.

  1. Services and the System

Central Heating

5.1 The Services provided under this Agreement include the

maintenance and repair of the Customer’s domestic gas central

heating system at the Property.

What the Services include

5.2 One survey comprising a site visit to the Property to inspect the

System, save where the Supplier itself installed the System within

the previous 12 months.

5.3 One maintenance inspection during each consecutive 12 month

period of the Agreement running from the Commencement Date.

5.4 Maintenance and repair of the Customer’s boiler, central heating

controls, radiators, pipes and valves essential to the normal

operation of the Central Heating system.

5.5 Provided the Supplier accepts that the Customer’s boiler is

under 5 years old, the Supplier will replace it with a suitable

new boiler approved by the Supplier if the Supplier decides at its

discretion that replacement is more economic than the cost of

repair (and provided also that spare parts for the existing boiler

remain readily available). In any event, the aggregate liability of

the Supplier under this clause including all parts, materials and

labour shall be limited to £1,000 (including VAT) in aggregate.

5.6 If the Customer’s boiler is 5 years old or more and in the view of

the Supplier it is beyond economic repair or the Supplier cannot

readily obtain spare parts, the Supplier will contribute £200

towards the cost of installing a replacement boiler fitted by the

Supplier.

5.7 Using the Supplier’s best endeavours to repair the System in the

event of a breakdown which results in substantial impairment

to the Customer’s normal enjoyment of the System or where the

System breakdown is resulting in material damage to the Property

or its contents or is likely to do so or is creating unreasonable risk

to health and safety.

5.8 All labour, parts and materials for repairs and access costs are

included up to an aggregate maximum of £1,000 (including VAT)

for each rolling year contract period.

5.9 The Supplier’s engineers are available every day of the year.

5.10 The Supplier provides a helpline which is open 24 hours a day.

What the Services do not include

5.11 Maintenance or repairs of the System before the Initial Inspection

has been conducted and the time limit for serving notice of

any existing defect at clause 2.7 has expired or the Supplier has

confirmed that the System has passed the Initial Inspection, if

sooner.

5.12 Maintenance and/or repair of “warm air”, “piped under floor”

central heating systems or any “air conditioning” system or

appliance or any other non-water-based system.

5.13 Repairs to boilers over 10 years old where repairs are not

practicable or are uneconomic, or repairs to any boilers where

spare parts are not readily available.

5.14 Removing lime-scale, sludge or other deposits from the boiler or

other parts of the system.

5.15 Maintaining or replacing flues that are not part of the Customer’s

boiler, replacing flues which fail to meet current standards.

5.16 Conducting work to the extent that the Supplier has told the

Customer on the Initial Inspection that repairs or improvements

are required as a condition of continued performance (at clause

2.7.2) or which are excluded (at clause 2.7.3). A “Powerflush” may

be required on recommendation of the Supplier following the

Initial Inspection.

5.17 The cost of repairs needed because of;-

5.17.1 design faults in the System;

5.17.2 any item not installed or serviced to the manufacturer’s

specifications (unless the Supplier is responsible); or

5.17.3 faults which existed before the date of the Agreement, save where

those faults should reasonably have been discovered on the Initial

Inspection by the Supplier using reasonable standards of care

where an actual inspection of the System including a site visit was

carried out. For clarity, faults which are not Exposed could not

reasonably have been discovered.

5.18 Enhancing or upgrading the System or its performance for any

reason, including bringing it to current standards, installing

thermostatic radiator valves.

5.19 Maintenance or repairs to a second central heating system at the

Property. The Agreement applies only to the Customer’s primary

central heating system (as determined by the Supplier) if there are

more than one.

5.20 Power flushing of the system unless this has previously been

carried out by the Supplier.

5.21 The reinstatement of any surfaces or coverings obstructing access

which in the opinion of the Supplier must be removed to enable

access. The Supplier will relay floor coverings floorboards fixtures

and fittings to a standard sufficient to provide a safe environment

but not necessarily to the original standard.

Plumbing

5.22 The Services provided under this Agreement include the

maintenance and repair of the domestic plumbing and drainage

system at the Property.

What the Services include

5.23 One Initial Inspection comprising a site visit to the Property to

inspect the System and / or a remote assessment of the System

using the Supplier’s experience and expertise and for which

the Supplier may require the Customer to provide certain

information and material;

5.24 One safety and maintenance inspection during each consecutive

24 month period of the Agreement running from the

Commencement Date.

5.25 Maintenance and repair of the plumbing system running from

the mains stopcock to the taps, including any external taps fixed

to the main dwelling, cold water storage tanks, hot and cold

supply pipes, sanitary fittings, valves, internal drainage within the

envelope of the Property.

5.26 Maintenance of hot water storage tanks that are less than 10 years

old.

5.27 Making the Property and its contents safe from additional

material damage caused by a breakdown.

5.28 Leaking overflow pipes, leaks to central heating water pipes or

radiator valves (but not the radiators hemselves nor other central

heating appliances or components). Lagged pipes inside the main

dwelling that burst as a result of cold weather (but not pipes

which have been left unlagged).

5.29 Flexible pipes to properly plumbed-in washing machines,

dishwashers and refrigerators providing that they have been

installed in accordance with the relevant instructions manual.

5.30 Unblocking, repairing and getting to waste drainage pipes that are

inside the Property (e.g. unblocking sinks).

5.31 Using the Supplier’s best endeavours to repair the System in the

event of a breakdown which results in substantial impairment

to the Customer’s normal enjoyment of the System or where the

System breakdown is resulting in material damage to the Property

or its contents or is likely to do so or is creating material risk to

health and safety.

5.32 All labour, parts and materials for repairs and access costs are

included up to an aggregate maximum of £1,000 (including VAT)

for each rolling year contract period

5.33 The labour cost of fitting standard replacement parts. For

example, the Supplier will replace a nonrepairable brass sink tap

with a standard (unmatched) chrome equivalent.

5.34 The reinstatement of any excavations for drainage works to the

extent that the ground is level

5.35 The Supplier’s engineers are available every day of the year.

5.36 The Supplier provides a helpline which is open 24 hours a day.

5.37 Maintenance of the foul and surface water drains at the property.

What the Services do not include

5.38 Maintenance or repairs of the System before the Initial Inspection

has been conducted and the time limit for serving notice of

any existing defect at clause 2.7 has expired or the Supplier has

confirmed that the System has passed the Initial Inspection, if

sooner.

5.39 Maintaining or replacing mains shower pumps and mixer valves,

rainwater pipes and guttering, mechanical pumps, water filters,

water heaters, radiators, swimming pools, decorative garden

features, macerators (e.g. Saniflo electrical units for toilets) coldwater

stopcocks or water softeners.

5.40 Repairing/replacing hot water storage tanks 10 or more years

old where repairs are not possible or are uneconomic (e.g. due to

corrosion).

5.41 Central heating faults or breakdowns, faults with radiators and

thermostatic radiator valves (except for leaking radiator valves).

5.42 Following excavation for drainage works the Supplier will not be

responsible for the reinstatement of hard or soft landscaping to

include lawns flower beds pathways walls driveways

5.43 Working on cesspits, soakaways, septic tanks, treatment plants or

their outflow pipes.

5.44 Conducting work to the extent that the Supplier has told the

Customer on the Initial Inspection that repairs or improvements

are required as a condition of continued performance (at clause

2.7.2) or which are excluded (at clause 2.7.3).

5.45 The cost of repairs needed because of;-

5.45.1 design faults in the System;

5.45.2 any item not installed or serviced to the manufacturer’s

specifications (unless the Supplier is responsible); or

5.45.3 faults which existed before the date of the Agreement, save where

those faults should reasonably have been discovered on the Initial

Inspection by the Supplier using reasonable standards of care

where an actual inspection of the System including a site visit was

carried out. For clarity, faults which are not Exposed could not

reasonably have been discovered.

5.46 Enhancing or upgrading the System or its performance for any

reason, including bringing it to current standards, fitting isolation

valves.

5.47 The reinstatement of any surfaces or coverings obstructing access

which in the opinion of the Supplier must be removed to enable

access. The Supplier will relay floor coverings floorboards fixtures

and fittings to a standard sufficient to provide a safe environment

but not necessarily to the original standard.

Domestic Electrical Wiring

5.48 The Services provided under this Agreement include the

maintenance and repair of the domestic electrical wiring system

at the Property.

What the Services include

5.49 One Initial Inspection comprising a site visit to the Property to

inspect the System and / or a remote assessment of the System

using the Supplier’s experience and expertise and for which

the Supplier may require the Customer to provide certain

information and material;

5.50 One maintenance inspection during each consecutive 12 month

period of the Agreement running from the Commencement Date.

5.51 Maintenance and repair of the Customer’s permanent 240v

electrical supply from the electrical companies supply meters to

include fuse box wall sockets switches and bulb sockets.

5.52 Using the Supplier’s best endeavours to repair the Supply

or installation in the event of a breakdown which results in

substantial impairment to the Customer’s normal enjoyment of

the Supply or installation or where the breakdown is resulting in

material damage to the Property or its contents or is likely to do

so or is creating unreasonable risk to health and safety.

5.53 The Supplier’s engineers are available every day of the year.

5.54 The Supplier provides a helpline which is open 24 hours a day.

What the Services do not include

5.55 Maintenance or repairs of the Supply or installation before the

Initial Inspection has been conducted and the time limit for

serving notice of any existing defect at clause 2.7 has expired or

the Supplier has confirmed that the System has passed the Initial

Inspection, if sooner.

5.56 Conducting work to the extent that the Supplier has told the

Customer on the Initial Inspection that repairs or improvements

are required as a condition of continued performance (at clause

2.7.2) or which are excluded (at clause 2.7.3

5.57 Repairs to supplies over 25 years old where repairs are not

practicable or are uneconomic, or repairs to any part of the

installation where spare parts are not readily available.

5.58 The reinstatement of any surfaces or coverings obstructing access

which in the opinion of the Supplier must be removed to enable

access. The Supplier will relay floor coverings floorboards fixtures

and fittings to a standard sufficient to provide a safe environment

but not necessarily to the original standard.

5.59 Enhancing or upgrading the electrical supply or installation or

its performance for any reason, including bringing it to current

standards

5.60 The cost of repairs needed because of;-

5.60.1 design faults in the System;

5.60.2 any item not installed or serviced to the manufacturer’s

specifications (unless the Supplier is responsible); or

5.60.3 faults which existed before the date of the Agreement, save where

those faults should reasonably have been discovered on the Initial

Inspection by the Supplier using reasonable standards of care

where an actual inspection of the System including a site visit was

carried out. For clarity, faults which are not Exposed could not

reasonably have been discovered.

Solar

5.61 The Services provided under this Agreement include the

maintenance and repair of the domestic solar heating system at

the Property.

What the Services include

5.62 One Initial Inspection comprising a site visit to the Property to

inspect the System and / or a remote assessment of the System

using the Supplier’s experience and expertise and for which

the Supplier may require the Customer to provide certain

information and material; 5.63 One maintenance inspection

during each consecutive 12 month period of the Agreement

running from the Commencement Date.

5.64 Maintenance and repair of the Customer’s complete installation

provided proof is provided of the date of installation to the

Supplier and the installation is less than 10 years old the system

is available for sale in the United Kingdom and certified by the

WRAS.

5.65 Using the Supplier’s best endeavors to repair the System in the

event of a breakdown which results in substantial impairment

to the Customer’s normal enjoyment of the System or where the

System breakdown is resulting in material damage to the Property

or its contents or is likely to do so or is creating unreasonable risk

to health and safety.

5.66 The Supplier’s engineers are available every day of the year.

5.67 The Supplier provides a helpline which is open 24 hours a day.

What the Services do not include

5.68 Maintenance or repairs of the System before the Initial Inspection

has been conducted and the time limit for serving notice of

any existing defect at clause 2.7 has expired or the Supplier has

confirmed that the System has passed the Initial Inspection, if

sooner.

5.69 The reinstatement of any surfaces or coverings obstructing access

which in the opinion of the Supplier must be removed to enable

access to carry out repairs or maintenance. The Supplier will relay

floor coverings floorboards fixtures and fittings to a standard

sufficient to provide a safe environment but not necessarily to the

original standard.

5.70 Conducting work to the extent that the Supplier has told the

Customer on the Initial Inspection that repairs or improvements

are required as a condition of continued performance (at clause

2.7.2) or which are excluded (at clause 2.7.3).

5.71 Enhancing or upgrading the System or its performance for any

reason, including bringing it to current standards.

5.72 The cost of repairs needed because of;-

5.72.1 design faults in the System;

5.72.2 any item not installed or serviced to the manufacturer’s

specifications (unless the Supplier is responsible); or

5.72.3 faults which existed before the date of the Agreement, save where

those faults should reasonably have been discovered on the Initial

Inspection by the Supplier using reasonable standards of care

where an actual inspection of the System including a site visit was

carried out. For clarity, faults which are not Exposed could not

reasonably have been discovered.

  1. Exclusions

6.1 Faults falling outside the specifications recorded at clause 2.7, or

attributable to the following, shall not fall within the Services and

may be subject to additional charges;-

6.1.1 existing faults expressly excluded following the Initial Inspection;

6.1.2 faults which had previously arisen within 5 years before the date

of the Agreement, whether or not disclosed by the Customer on

commencement, save where those faults should reasonably have

been discovered on the Initial Inspection by the Supplier using

reasonable standards of care where an actual inspection of the

System including a site visit was carried out;

6.1.3 faults which arose between the date of this Agreement and the

Commencement Date;

6.1.4 faults, or work on facilities, which are identified in the Initial

Inspection or any subsequent inspection or otherwise by the

Supplier, and are then expressly excluded from the Agreement by

written notice to the Customer;

6.1.5 misuse of or damage to any part of the System, whether by the

Customer or any third party;

6.1.6 damage caused by the Customer or any third party by any

negligent or intentional act or failure to carry out routine

maintenance;

6.1.7 subsidence or other faults in the Property generally not falling

within the specification at clause 5;

6.1.8 Shared drains outside the property boundary swimming pools

ponds water features pipe work connected to any of the above;

6.1.9 failure to follow the Supplier’s or manufacturers advice or

statutory requirements as to the maintenance or installation of

the System;

6.1.10 any modification made or other work undertaken to the System,

whether by the Customer or by third parties, during the course of

this Agreement without the prior written consent of the Supplier;

6.1.11 pollution or contamination of any kind;

6.1.12 animals or insects;

6.1.13 adverse weather conditions, including freezing weather

conditions, storm, floods or lightning;

6.1.14 fire, explosion, structural repairs, accident, earthquake,

subsidence, malicious damage, burglary or attempted burglary,

theft or attempted theft, defective materials or sub-standard

workmanship (save as supplied by the Supplier), demolition,

alteration of the Property,;

6.1.15 hostilities, war, invasion, terrorism, civil war, military power, riot,

any hazardous properties/materials;

6.1.16 matters covered by other agreements or by any insurance policies

held by the Customer or which would be covered by a normal

domestic home and contents insurance policy;

6.1.17 problems consequent on changes to or problems with the

provision of utility services including gas, electricity or water

services;

6.1.18 any system or fitting which the Customer does not own or for

which the Customer does not have responsibility;

6.1.19 the Property being left unoccupied for more than 28 consecutive

days;

6.1.20 LPG dual boilers AGA Raeburn or similar systems

6.1.21 All multiple installations unless supported by an individual

agreement for each installation.

6.2 The Services shall not include;-

6.2.1 repairs to, or replacement of, any item which, in the Supplier’s

opinion, is beyond economic repair;

6.2.2 services requiring the removal of asbestos;

6.2.3 replacement or repair of decoration or cosmetic improvements

which do not affect how the System works even if required

following provision of Services by the Supplier;

6.2.4 repairing or replacing any parts as a result of normal wear and

tear or ordinary deterioration;

6.2.5 repair of any item not conforming to applicable British Standards

or to then current legal requirements from time to time;

6.2.6 consumable items;

6.2.7 electrical wiring and electrical fixtures nor any electrical work;

6.2.8 the repair of any item not installed to manufacturer’s

specifications (inclusive of servicing requirements);

6.2.9 parts not readily obtainable from leading stockist’s or

manufacturers;

6.2.10 work on any item which is not Exposed;

6.2.11 repairing or redecorating where any damage has been caused

by the Supplier performing the Services, although the Supplier

will undertake such work if it has been negligent or has acted in

breach of any obligation and the work results directly from such

actions;

6.2.12 repair of systems or fittings that have failed temporarily due to

freezing temperatures or repairing un-lagged pipes that burst as a

result of cold weather;

6.2.13 replacing tap washers;

6.2.14 replacing appliances, save where specifically stated;

6.2.15 resetting timing or other controls such as thermostats or

programmers, because of seasonal time differences (clocks going

forward or back);

6.2.16 replacing bathroom fixtures such as showers, sinks or sanitary

fittings;

6.2.17 any monetary alternative to the Services (save as stated at clause

6.19.3);

6.2.18 maintaining or replacing steel/lead piping.

6.3 Where repair of any part of the System is not reasonably

practicable or is not economic, replacement of the item

concerned is at the sole discretion of the Supplier;

6.4 Where the Supplier agrees to conduct works to expose items

which are not otherwise Exposed for inspection and / or repair

the Customer agrees to pay for the time spent based on the

Supplier’s then emergency call out scale of charges. The Supplier

is not required to restore the original surface.

6.5 The Supplier shall not be required to reimburse the Customer for

the cost of any work which is carried out by any party other than

one of the Supplier’s authorised repairers, unless the Supplier

gives its prior written approval.

6.6 The Supplier shall not be required to put any facilities in a better

condition than at commencement of this Agreement.

6.7 The Supplier may raise additional charges for any work or

materials which are expended or used due to the Customer’s

notification of any fault where such fault does not fall within the

Services.

6.8 The Supplier may raise additional charges in respect of any

increment if it supplies more costly parts than the originals.

6.9 The Services shall be provided at the Property address recorded

in this Agreement and in respect only of systems or fittings on the

interior of the Property.

6.10 The Services shall be provided only in respect of domestic

premises with no more than 6 bedrooms, and not to any premises

or facilities designed or used in full or in part for business

purposes.

6.11 Repairs and replacements will not necessarily be made with likeforlike

parts;

6.12 The Supplier may use new or re-conditioned parts in its provision

of the Services, as it considers appropriate.

6.13 The Supplier makes no representation as to the precise timing

of provision of any Services hereunder. Any timescales will be

treated as targets only and time will not be of the essence.

6.14 The Supplier does not provide qualified telephone advice, and

does not accept liability for advice which the Customer may claim

to have received by telephone.

6.15 The Supplier shall not be responsible for delay caused by factors

beyond its control, including failure of

the Customer to comply with clause 3, any action by the Customer and

any condition which delays or

prevents the provision of the Services.

6.16 Repairs are conditional on the availability of approved spare parts. If

spare parts for the components of

the System are no longer available the Supplier will provide a discount

off the installation (labour only)

cost of an appropriate replacement system or facility fitted by the

Supplier.

6.17 The Supplier shall not be responsible for loss or damage to property

caused by the System or any part of

it breaking down (e.g. damage caused by water leaks), except where the

Supplier has acted negligently.

6.18 Where the Supplier is required by this Agreement to repair or

maintain the System, it will endeavour to do

so within a reasonable time of receiving notification of the breakdown or

fault concerned (although time

shall not be of the essence).

6.19 Where the Supplier is required by this Agreement to repair or

maintain the System, the Supplier may at

its discretion;-

6.19.1 carry out such work as is necessary to remedy the breakdown or

fault;

6.19.2 replace all or any part of the System;

6.19.3 refund to the Customer the value of the defective goods, provided

that the Supplier need not

refund in excess of such part of the then current Annual Subscription as

has been paid by the

Customer to that date.

6.20 The Customer’s obligations at clause 3 shall apply in relation to the

provision of additional services under

this clause 6 as to the Services themselves.

6.21 The Supplier may invoice the Customer for the cost of any parts or

labour brought about by the

Customer’s notification of any fault where such fault is not attributable to

any act or omission of the

Supplier, provided that such fault does not otherwise fall within the

Services.

6.22 If any modification is made to the System which has not been

authorised by the Supplier, the Supplier

shall not be obliged to correct any defects or provide any guarantee

services under this Contract.

  1. Goods

7.1 Any goods supplied under this Agreement, whether as part of the

Services or otherwise, shall be at the

Customer’s risk as from delivery to the Property save for damage caused

to such goods by any negligent

act of the Supplier or any of its sub-contractors and the Customer will be

responsible for insuring such

goods from the time risk passes.

  1. Warranties

8.1 The Customer warrants that it has not relied on any representations

made by or on behalf of the Supplier

or upon any material produced by or on behalf of the Supplier save for

the contents of this Agreement.

  1. Limitation of Liability

9.1 The terms of this Agreement represent the whole agreement between

the parties and all other warranties,

conditions, terms, undertakings or representations of any kind, whether

express or implied, statutory or

otherwise relating to the provision of any parts or labour under or in

connection with the Agreement are

hereby expressly excluded from the Agreement save where prohibited

by statute.

9.2 The Supplier shall not be liable for any indirect or consequential loss,

damage, cost or expense of any kind

whatever and however caused whether arising under contract, tort

(including negligence) or otherwise,

including without limitation any loss of income or profits or any damage

to decoration.

9.3 The Supplier accepts liability for death or injury caused by the

negligence of the Supplier or that of its

employees, agents or sub-contractors acting in the course of their

engagement under this Agreement, and

liability which cannot be excluded under the Consumer Protection Act

1987 Part I and otherwise by law.

9.4 In all other cases not falling within clause 10.3, the Supplier’s total

liability (whether in contract, tort

including negligence or otherwise) under or in connection with this

Agreement or based on any claim for

contribution or indemnity shall not in aggregate exceed twice the total of

the Annual Subscription and any

additional charges levied for that year.

9.5 The Customer agrees that except as expressly provided in this

Agreement, the Supplier will not be under

any liability of any kind whatever and however caused, arising directly or

indirectly in connection with this

Agreement.

  1. Cancellation, termination and upgrades / downgrades

10.1 This Agreement shall commence on the date of the Agreement (save

that no Services shall be provided

before the Commencement Date) and shall continue indefinitely until

terminated in accordance with this

clause 10.

Customer’s rights to cancel

10.2 The Customer has the right to cancel this Agreement within 14 days

of the date the Supplier has

indicated it has processed the application (the date of Agreement) by

written notice to the Supplier. In

that case, any payments already made under this Agreement will be

returned.

10.3 The Customer may terminate this Agreement at the expiry of the

Initial Term by giving not less than 30

days prior written notice to the Supplier. Thereafter the Customer may

terminate by giving the Supplier

not less than 30 days prior written notice expiring on any subsequent

anniversary of the Commencement

Date of this Agreement.

10.4 If the Customer is notified of an increase in the Annual Subscription

or of any other change to the terms

of this Agreement by the Supplier, it may terminate this Agreement by

written notice to the Supplier

served within 30 days of receipt of such notice

10.5 In the event that the Customer sells the Property, it may at its option

by written notice to the Supplier;-

10.5.1 transfer the Agreement to its new premises (subject to a new

Initial Inspection by the

Supplier which shall be chargeable to the Customer at the Supplier’s then

current rates); or

10.5.2 terminate this Agreement with effect on or after the date of

completion of the sale, subject to

production of satisfactory evidence of such sale if so requested by the

Supplier.

10.6 The Customer may also cancel this Agreement under the provisions

of clause 2.7.2 and 2.7.3.

Supplier’s rights to cancel

10.7 The Supplier may terminate this Agreement at its discretion at any

time for any reason by giving 30 days

notice in writing to the Customer.

10.8 The Supplier may also cancel this Agreement if there is a health and

safety issue which prevents the

safe provision of any Services, if the Customer has provided inaccurate

information to the Supplier and

under the provisions of clauses 2.7.1, 3.3 and 4.13.1.

Effect of termination

10.9 Upon termination of this Agreement in accordance with this clause

10, the Supplier shall refund the

balance of any Annual Subscription paid in respect of any un-expired

portion of the Agreement period,

subject to deduction of any monies then owing to the Supplier and an

administration charge of £50.

10.10 Termination of this Agreement shall not affect any rights of the

parties accrued to them up to the date of

termination.

Upgrades / downgrades

10.11 The Customer may request an upgrade to add extra Services

(within the range then offered by the

Supplier) at any time. A new Agreement with a new Commencement

Date will replace this Agreement

and the Annual Subscription and any installments payable will change.

10.12 The Customer may request a downgrade to reduce the Services

(within the range then offered by the

Supplier) only on any anniversary of the Commencement Date by giving

notice as at clause 10.3.

  1. Miscellaneous

11.1 Neither party shall be liable for any delay in performing or failing to

perform any of its obligations under

this Agreement due to any Act of God, war, strike, lock-out, industrial

action, fire, flood, drought, tempest

or other event beyond the control of either party.

11.2 All notices to be given under this Agreement shall be in writing and

shall be sent to the address of the

party concerned recorded in this Agreement (or otherwise notified to

the other party in writing) by first

class post or by hand. In the case of the Customer, this address shall be

the Customer’s address.

11.3 No delay or failure by the Supplier to exercise any of its powers,

rights or remedies under this Agreement

will operate as a waiver of them and any waiver, to be effective, must be

in writing and signed by a duly

authorised officer.

11.4 If any part of this Agreement is found by a court or other competent

authority to be invalid, unlawful or

unenforceable then such part shall be severed from the remainder of this

Agreement which shall continue

to be valid and enforceable to the fullest extent permitted by law.

11.5 This Agreement is the complete and exclusive statement of the

agreement between the parties relating to

the subject matter of the Agreement and supersedes all previous

communications, representations and

other arrangements, written or verbal. This clause and the guarantee

contained in these terms do not

affect the statutory rights of the Customer as a consumer.

11.6 The Supplier shall be entitled to set-off against any monies payable

to it by the Customer under this

Agreement, any monies which may be payable by it to the Customer,

whether under this Agreement or

otherwise. The Customer shall not be entitled to any right of set-off.
.

Premium Boiler Plan
Full comprehensive maintenance contract for gas, oil and Lpg central heating boiler and system.

What's Included

  • Annual service on your appliance and system
  • Unlimited call outs available 24 hours a day, 365 days a year
  • Parts and labour included
  • Energy efficiency advice from fully qualified engineers
  • No excess fee

Benefits of Contract

  • All areas of Annual boiler service plan
  • Free temporary electric heater loan if required
  • High priority response
Contract length
12 month
Plan Price
only
£18.99
per month
Rockwater Premium Plan
Comprehensive maintenance contract for gas, oil or Lpg central heating boiler and system that was installed by Rockwater Property ltd.

What's Included

  • Annual service on your appliance and system
  • Unlimited call outs available 24 hours a day, 365 days a year
  • Parts and labour included
  • Energy efficiency advice from fully qualified engineers
  • No excess fee

Benefits of Contract

  • All areas of Annual boiler service plan
  • Free temporary electric heater loan if required
Contract length
12 month
Plan Price
only
£9.99
per month
Standard Boiler Service
Annual service only for your boiler.

What's Included

  • Annual service on your appliance and system
  • Energy efficiency advice from fully qualified engineers
  • For oil or Lpg boilers add £2.99 per month

Benefits of Contract

  • Gas tightness test to check for gas leaks on any pipe work or fittings.
  • Gas pressure test to check the appliance is operating at the correct gas pressure.
  • A flue test to ensure there are no unsafe emissions from your boiler.
  • Inspect your boiler and controls to make sure they are operating safely and correctly.
  • Visually inspect the boiler to check for corrosion and leaks.
Contract length
12 month
Plan Price
only
£5.99
per month

This is a unique website which will require a more modern browser to work!

Please upgrade today!